How to order:
Use our online shop or place your orders, enquiries and special requests by telephone with our order service.
AP CITY DESIGN
FELDCHEN 15
52070 AACHEN
Tel.: 0241/152832
E-Mail: info@ap-citydesign.com
Authorised representative: Ana Elena Horsch-Martinez
Conclusion of contract
The conclusion of the contract via the online shop takes place exclusively in German. After you have submitted your order, we will send you an e-mail confirming receipt of your order and listing the details (order confirmation). This order confirmation informs you that your order has been received by us. At the same time, we accept your offer and the purchase contract is concluded. You will also receive all customer information with the order confirmation, which you should print out for your records. Your orders will be stored by us after the conclusion of the contract. If you lose your records of your orders, please contact us by e-mail/telephone. We will be happy to send you a copy of the data. In the event of delivery delays, we will inform you as soon as possible.
Shipping costs
Please enquire in advance about DHL shipping costs (only within Germany).
Written order
To simplify order processing, please use the form available from us. Please write recipient addresses clearly (in block letters) and always include postcode, street and house number (we cannot deliver to a P.O. box).
Please submit complete orders
Orders can only be processed once they have been fully received by us (i.e. with complete sender or recipient addresses or address lists).
Payment methods and terms of payment
We accept payment by advance payment. For all orders we reserve the right of ownership until full payment of the entire claim has been received.
For bulk orders
Please contact us in the case of large shipping quantities.
Right of withdrawal for consumers
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or, in the case of multiple goods ordered in a single order, the last of the goods.
To exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the 14-day period.
You shall bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.
Exclusion of the right of withdrawal
The right of withdrawal does not exist for the following contracts:
• Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
• Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
– To: AP CITY DESIGN –
Feldchen 15 –
52070 AACHEN:
– I/we (*) hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notified on paper)
– Date
(*) Delete as appropriate.
Miscellaneous
By placing your order you acknowledge our shipping, delivery and payment terms (Terms and Conditions) as part of the contract. German law shall apply to the contractual relationship. Place of performance and place of jurisdiction is, insofar as the customer is a merchant, for both parties Aachen. The basis of this service is the sale by dispatch according to the German Civil Code (BGB).
Privacy Policy
1. Information on the collection of personal data
(1) In the following we inform you about the collection of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behaviour.
(2) The controller pursuant to Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is:
AP CITY DESIGN
FELDCHEN 15
52070 AACHEN
(3) When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, your name, your address if applicable) will be stored by us in order to answer your questions. We delete the data arising in this context after the storage is no longer necessary, or restrict processing if there are statutory retention obligations. The data processing for the purpose of contacting us is based on your voluntarily given consent pursuant to Art. 6 (1) lit. a GDPR
(4) If we use commissioned service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail about the respective processes below. In doing so, we will also state the specified criteria for the storage period.
2. Your rights
(1) You have the following rights vis-à-vis us with regard to your personal data:
Right of access,
Right to rectification or erasure,
Right to restriction of processing,
Right to object to processing,
Right to data portability.
(2) You also have the right to lodge a complaint with a data protection supervisory authority about the processing of your personal data by us.
3. Collection of personal data when visiting our website
(1) When using the website for purely informational purposes, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security (legal basis is Art. 6 (1) lit. f GDPR):
– IP address
– Date and time of the request
– Time zone difference to Greenwich Mean Time (GMT)
– Content of the request (specific page)
– Access status / HTTP status code
– Amount of data transferred in each case
– Website from which the request comes
– Browser
– Operating system and its interface
– Language and version of the browser software.
(2) In addition to the data mentioned above, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive and assigned to the browser you are using and through which certain information flows to the entity that sets the cookie (in this case us). Cookies cannot run programs or transmit viruses to your computer. They serve to make the Internet offer overall more user-friendly and effective.
The lawfulness of the processing is based on Art. 6 (1) lit. f GDPR, our legitimate interest in processing the personal data.
(3) Use of cookies:
a) This website uses the following types of cookies, the scope and function of which are explained below:
– Transient cookies (see b
– Persistent cookies (see c).
b) Transient cookies are automatically deleted when you close the browser. These include in particular the session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the common session. This allows your computer to be recognised when you return to our website. The session cookies are deleted when you log out or close the browser.
c) Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.
d) You can configure your browser settings according to your wishes and, for example, refuse the acceptance of third-party cookies or all cookies. We point out that you may then not be able to use all functions of this website.
4. Objection or revocation against the processing of your data
(1) If you have given your consent to the processing of your data, you can revoke this at any time. Such a revocation affects the permissibility of the processing of your personal data after you have expressed it to us.
(2) Insofar as we base the processing of your personal data on the balancing of interests, you may object to the processing. This is the case if the processing is in particular not necessary for the performance of a contract with you, which is presented by us in each case in the following description of the functions. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and will either discontinue or adapt the data processing or show you our compelling legitimate grounds on the basis of which we will continue the processing.
(3) Of course, you can object to the processing of your personal data for purposes of advertising and data analysis at any time.
(4) If you wish to exercise your right of revocation or objection, an e-mail to info@ap-citydesign.com is sufficient.
5. Disclosure of data
Your personal data will not be transmitted to third parties for purposes other than those listed below.
We only pass on your personal data to third parties if:
You have given your express consent to this in accordance with Art. 6 (1) lit. a GDPR,
the disclosure is necessary for the assertion, exercise or defence of legal claims pursuant to Art. 6 (1) lit. f GDPR and there is no reason to assume that you have an overriding legitimate interest in the non-disclosure of your data,
in the event that there is a legal obligation for disclosure pursuant to Art. 6 (1) lit. c GDPR, and
his is legally permissible and necessary for the processing of contractual relationships with you pursuant to Art. 6 (1) lit. b GDPR.
6. Shop
On our website we offer users the opportunity to register by providing personal data and to place orders. The data is entered into an input mask and transmitted to us and stored.
At the time of registration, the following data is stored:
The IP address of the user
Date and time of registration
Name
Address
Telephone
E-mail
Payment data
Password
As part of the registration process, the user’s consent to the processing of this data is obtained.
For the processing of payment transactions, the transfer of your data to the payment service provider selected by you is necessary.
For the shipment of the goods, we must transmit your data to the shipping service provider.
The legal basis for the processing of the data is, if the user has given consent, Art. 6 (1) lit. a GDPR.
If the registration serves the fulfilment of a contract to which the user is a party or the implementation of pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 (1) lit. b GDPR.
Registration of the user is not required for the provision of certain content and services on our website. Registration of the user is also required for the fulfilment of a contract, for example service contracts with the user, or for the implementation of pre-contractual measures. Otherwise, the functions of our web shop cannot be used.
The data will be deleted as soon as they are no longer necessary for the purpose of their collection.
This is the case for the data collected during the registration process if the registration on our website is cancelled or changed.
This is the case for the data collected during the registration process for the fulfilment of a contract or for the implementation of pre-contractual measures when the data are no longer required for the performance of the contract. Even after conclusion of the contract, there may be a need to store personal data of the contractual partner in order to comply with contractual or legal obligations.
As a user, you have the option of cancelling the registration at any time. You can have the data stored about you changed at any time.
If the data is required for the fulfilment of a contract or for the implementation of pre-contractual measures, premature deletion of the data is only possible insofar as contractual or legal obligations do not prevent deletion.
Cancellation of the registration can be requested informally by e-mail to the following e-mail address: info@ap-citydesign.com.
7. Further functions and offers of our website
(1) In some cases we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly monitored.
(2) Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in Ireland and the USA and stored there. If IP anonymisation is activated on this website, your IP address will, however, be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website and internet use to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You can prevent the storage of cookies by selecting the appropriate settings in your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link. Click here to download the corresponding add-on. Without your express consent we will not use tracking tools to collect personal data about you unnoticed and to transfer such data to third parties and marketing platforms or to link the data with your personal data (name, address, etc.).
(3) Information about the newsletter
With your consent you can subscribe to our newsletter, with which we inform you about our current interesting offers. The goods and services advertised are named in the declaration of consent.
For the new registration for our newsletter we use the so-called double opt-in procedure. This means that after your registration we will send an e-mail to the e-mail address provided, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration, your information will be blocked and automatically deleted after one month. In addition, we store the IP addresses used and the times of registration and confirmation in each case. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify any possible misuse of your personal data.
The only mandatory information for sending the newsletter is your e-mail address. After your confirmation we store your e-mail address for the purpose of sending the newsletter. The legal basis is Art. 6 (1) lit. a GDPR.
You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare the revocation by clicking on the link provided in the newsletter or by e-mail to info@ap-citydesign.com.
We do not evaluate your user behaviour when sending the newsletter.
(4) Use of social media plug-ins
We currently use the following social media plug-ins: Facebook, Instagram, Twitter, YouTube. We use the so-called two-click solution. This means that when you visit our website, no personal data is initially passed on to the providers of the plug-ins. You can recognise the provider of the plug-in by the marking on the box above its initial letter or the logo. We open the possibility for you to communicate directly with the provider of the plug-in via the button. Only if you click on the marked field and thereby activate it does the plug-in provider receive the information that you have accessed the corresponding website of our online offer. In addition, the data mentioned under § 3 of this declaration are transmitted. In the case of Facebook, according to the respective provider in Germany, the IP address is anonymised immediately after collection. By activating the plug-in, personal data from you is therefore transmitted to the respective plug-in provider and stored there (in the case of US providers in the USA). Since the plug-in provider collects data in particular via cookies, we recommend that you delete all cookies via the security settings of your browser before clicking on the greyed-out box.
We have no influence on the data collected and data processing operations, nor are we aware of the full extent of the data collection, the purposes of the processing or the storage periods. We also have no information on the deletion of the data collected by the plug-in provider.
The plug-in provider stores the data collected about you as usage profiles and uses these for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (also for non-logged-in users) to display demand-oriented advertising and to inform other users of the social network about your activities on our website. You have a right to object to the creation of these user profiles, whereby you must contact the respective plug-in provider to exercise this right. Via the plug-ins we offer you the opportunity to interact with the social networks and other users, so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6 (1) lit. f GDPR.
The data is transferred regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in with the plug-in provider, your data collected by us will be directly assigned to your existing account with the provider. If you activate the button and, for example, link the page, the plug-in provider also stores this information in your user account and shares it publicly with your contacts. We recommend that you log out regularly after using a social network, especially before activating the button, so that you can avoid such an assignment to your profile with the plug-in provider.
Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the privacy policies of these providers provided below. There you will also find further information on your rights in this regard and setting options to protect your privacy.
Addresses of the respective plug-in providers and URL with their privacy notices:
Facebook and Instagram: Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland, https://de-de.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0
YouTube: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; https://policies.google.com/privacy
8. Data security
We use the widespread SSL procedure (Secure Socket Layer) in connection with the highest encryption level supported by your browser within the website visit. As a rule, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.
We also take appropriate technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.
9. Third-party providers
Despite careful checking, we cannot accept any liability for the content of external links. The operators of the linked pages are solely responsible for their content.
10. Currency and amendment of this privacy policy
This privacy policy is valid and has the status of March 2024.
Due to the further development of our website and offers above or due to changed legal or official requirements, it may become necessary to change this privacy policy. The current privacy policy can be accessed and printed out by you at any time on this page.
11. Prices
All prices include the statutory value added tax and are exclusive of shipping costs. The prices valid at the time of the order apply.
